PlexKodiConnect/.github/ISSUE_TEMPLATE/bug_report.md

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Bug report	Create a report to help us improve. Please read the instructions carefully.

Help yourself

• I did try to restart Kodi :-)
• I checked the PKC Frequently Asked Questions on the PKC wiki
• I did try to reset the Kodi database by going to PKC Settings -> Advanced -> "Reset the database and optionally reset PlexKodiConnect" and then hitting YES, NO
• I did check the existing issues on Github

Describe the bug

A clear and concise description of what the bug is.

To Reproduce

Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior

A clear and concise description of what you expected to happen.

You need to attach a KODI LOG FILE!

A Kodi debug log file is needed that you recorded while you reproduced the bug. Do clean your log of all Plex tokens (="Plex passwords")!!! .

1. Activate Kodi's debug logging by going to the Kodi Settings -> System -> Logging. Then toggle the Enable debug logging setting.
2. Restart Kodi to start with a "fresh" log file.
3. Reproduce the bug.
4. Follow the Kodi instructions to grab/share the Kodi log file. Usually only kodi.log is needed
   • You can find the log file here
5. Delete all references to any of your Plex tokens by searching for X-Plex-Token and accesstoken and replacing the strings just after that!
   • It's easiest if you copy your token, then use Search&Replace for the entire log file
   • You don't want others to have access to your Plex installation....
6. Drop your log file here in this issue. Or use a free pasting-service like https://pastebin.com and include the link to it here

I am aware that I can delete Plex tokens that I accidentially posted by following the instructions on the PKC wiki